🔁 Returns & Refunds

Effective Date: June 7, 2025

📍 1. Shipping Locations

We currently ship to the following countries:

• 🇺🇸 United States
• 🇨🇦 Canada
• 🇬🇧 United Kingdom
• 🇪🇺 European Union Countries
• 🇦🇺 Australia
• 🇸🇦🇦🇪🇶🇦🇧🇭🇴🇲 GCC Countries (UAE, Kuwait, Qatar, Bahrain, Oman)

⏱️ 2. Processing Time

All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed the next business day.

📦 3. Estimated Delivery Times

• US & Canada: 5–10 business days
• UK & Europe: 6–12 business days
• Australia: 7–14 business days
• Middle East / GCC: 7–15 business days

*Note: Delivery times may vary due to customs delays, public holidays, or high-demand seasons.

💰 4. Shipping Fees

We offer free standard shipping on all orders over $100.

Orders under $100 may incur a flat-rate shipping fee depending on the destination, shown at checkout.

🔍 5. Order Tracking

Once your order is shipped, you will receive an email with a tracking number and link. You can track your shipment at any time.

🚫 6. Refunds

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed within 5–10 business days back to your original payment method.

🔁 7. Exchanges

We currently do not offer direct exchanges. Please return the item and place a new order.

⚠️ 8. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.

📩 9. Contact

For any questions or concerns, please email us at:

Email: support@lxira.com

Address: Lxira Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom