FAQs

Frequently Asked Questions

1. When will my order ship?

All orders are processed within 1–3 business days. You will receive a confirmation email with tracking details once your order is dispatched.

2. How long does shipping take?

USA & Canada: 5–10 business days
UK & Europe: 6–12 business days
Australia: 7–14 business days
GCC countries: 7–15 business days

3. Do you ship internationally?

Yes! We offer worldwide shipping. Shipping costs and delivery times may vary by location.

4. Can I return an item?

Yes, we accept returns within 14 days of receiving your item. Please ensure the item is unused and in original packaging. See our Returns & Refunds Policy for more.

5. How can I track my order?

Visit our Track Your Order page and enter your tracking number. You can also contact us if you need help.

6. What payment methods do you accept?

We accept Visa, Mastercard, PayPal, Apple Pay, and more — all processed securely at checkout.

7. Can I change or cancel my order?

If your order has not yet shipped, please email us as soon as possible at support@lxira.com. Once shipped, we cannot make changes.

8. Are your bags real leather?

LXIRA offers high-quality designer handbags made with premium vegan leather and durable materials designed to last.